Waiting over 2 months for repairs after car crash in Bensenville.
Emily Mendiola experienced a frustrating situation in Bensenville when her car was rear-ended, as captured by her dashcam video. Despite the substantial damage, including a smashed liftgate and cracked parts, her insurance claim has not been resolved even after two months. The other driver's insurer, Direct Auto, has not taken liability for the collision, leading Mendiola to seek assistance from the Illinois Department of Insurance. While Direct Auto offered to have the repairs done at a significantly lower cost through their preferred vendors, Mendiola is considering involving her own insurance company to negotiate on her behalf. This situation serves as a cautionary tale for other drivers, emphasizing the importance of being prepared for potential insurance disputes even when they are not at fault.
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